REFUND POLICY

Effective Date: August 16, 2026

Website: coastalcoralsandaquatics.com

At Coastal Corals & Aquatics, we take extreme care in packing and shipping high-quality marine life and equipment. Due to the biological nature of live fish, corals, and invertebrates, our refund policy is strictly divided between Live Stock and Dry Goods.

1. Live Stock Refund Policy

Because live animals and corals are highly sensitive to transit conditions and home water parameters, all live stock sales are final and non-refundable. We do not accept physical returns on live stock under any circumstances to ensure biosecurity and animal welfare.

Live Arrival Guarantee (LAG): We guarantee that your live corals, fish, and invertebrates will arrive alive and healthy when shipped via our approved overnight delivery methods.
Store Credit for Dead on Arrival (DOA): If a live organism arrives dead, we will issue a store credit or provide a replacement equal to the item’s original purchase price. Cash or original payment method refunds are not provided for live stock.

2. How to File a DOA Claim

To qualify for store credit under our Live Arrival Guarantee, you must strictly follow these claim requirements:

Timeframe: Email us within 2 hours of the official carrier delivery timestamp.
Photo/Video Evidence: Attach clear, well-lit photos and a brief video of the deceased item inside the original, sealed packaging bag.
Condition: Photos of items outside the bag, in your aquarium, or submitted after the 2-hour window will void the guarantee.

3. Shipping Fees & Weather Holds

Shipping Charges: All shipping and courier fees are non-refundable, including cases where a DOA claim is approved.
Weather Delays: We reserve the right to hold livestock shipments due to dangerous extreme temperatures or severe weather along transit routes. If you insist on shipping during a weather hold against our recommendation, the Live Arrival Guarantee is void.
Carrier Delays: We are not responsible for carrier delays caused by mechanical issues or severe weather, though we will assist you in filing claims with the shipping provider where applicable.

4. Dry Goods & Equipment Returns

For non-living products (supplies, equipment, salt, lighting, additives):

Eligibility: Unopened, unused items in their original, undamaged packaging may be returned within 14 days of delivery.
Restocking Fee: Eligible returns are subject to a 15% restocking fee.
Return Shipping: The customer is responsible for paying all return shipping costs. We recommend using a trackable shipping service.
Exclusions: Opened chemicals, food, additives, or used equipment cannot be returned.

5. Damaged or Incorrect Shipments

If you receive damaged dry goods or an incorrect item, contact us within 48 hours of delivery with photos of the damaged box and contents so we can process a replacement or refund.

6. Contact Us

For return requests or to submit a DOA claim, reach out to our team:

Coastal Corals & Aquatics

Corpus Christi, Texas

Email: support@coastalcoralsandaquatics.com

Phone: 361-263-5556